Shipping:
Most orders are shipped within 1 to 2 business days from the invoice date. Most orders arrive to the customer in 4 to 7 business days from the ship date. Larger items requiring truck shipments can take longer to be delivered. Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
We ship using UPS Ground, FedEx Ground and USPS Ground for domestic shipments within the 48 contiguous states. Some specialty orders may require a longer lead time depending on the manufactures lead time and location. Common carrier transportation may be required on oversize or over weight shipments. If you are not at home at time of attempted delivery a redelivery charge by the carrier may be applied.
West Coast Off Road offers free shipping only on items marked free shipping.
Items shipped outside 48 contiguous states are exempt from free shipping.
Damaged Items:
If your product is damaged in shipping, you will need to file a damage claim with the freight company. Shipping companies typically require that damage claims be filed within 48 hours of delivery. Please retain all packaging materials in order to support your shipping damage claim. If after that you have problems resolving your claim please feel free to contact us and we will attempt to help.
Products Lost in Shipping:
West Coast Off Road.com cannot be held responsible for products lost by a shipping company. If your product is lost in shipping, you will need to file a loss claim with the shipping company. We are only able to re-ship your product after receiving payment.
Return Policy:
We gladly accept returns. However you must contact us and let us know that you intend to return a part. If you wish to make a return please call: 1-503-369-7273 Please give the specific reason for your return. All returns must be in original packaging and unused. All directions and warranty information must also accompany the return. All credits issued will be after a 25% restocking fee is applied. Even if we shipped you a product under a free shipping promotion you are responsible for the return freight charges not us. If you are requesting a replacement for product that is being returned you will be charged for the new product as well as the new freight out at the time the request for replacement has been made. Once the product being returned has been received back in the warehouse and has been inspected to insure the product is in new/resellable condition you will then be issued the appropriate credit per our Return Policies below.See Conditions Of Use for more details.
